Quick fixes
No sound
Check system and in-app volume, disconnect unintended Bluetooth devices, then pause and restart playback.
App feels stuck
Force-close AURA, reopen it, and install the latest App Store update. Restart the iPhone if needed.
Timer issue
Start playback first, set the timer again, and confirm Low Power Mode or Focus settings are not affecting expected behavior.
Purchase missing
Use Restore Purchases while signed in to the same Apple Account used for the original purchase.
Billing and AURA Pro
How do I restore AURA Pro?
Open AURA’s subscription or Settings screen and tap Restore Purchases. Confirm that the device uses the same Apple Account that made the purchase. Restoration requires an internet connection and an active entitlement.
How do I cancel or change my subscription?
Open iOS Settings → Apple Account → Subscriptions → AURA. Apple manages billing and cancellation. Deleting the App does not cancel the subscription.
How do trials and renewal work?
The purchase screen and Apple confirmation sheet show the exact offer. Unless canceled at least 24 hours before the current period ends, an auto-renewable plan renews and Apple charges the account. Eligibility for introductory offers is determined by Apple.
How do I request a refund?
Purchases are billed by Apple. Visit reportaproblem.apple.com and sign in with the Apple Account used to purchase. DualRise cannot directly issue App Store refunds.
I paid, but content is still locked.
Confirm the transaction appears under Apple subscriptions, check connectivity, reopen AURA, and tap Restore Purchases. If it remains locked, email us with the product name, approximate purchase date, App version, and a screenshot with sensitive details hidden.
Audio and playback
Do binaural beats require headphones?
Stereo headphones are recommended for binaural effects because each ear needs a slightly different tone. Nature sounds and color noise can also be played through speakers. Keep volume comfortable.
Can AURA play in the background?
Yes. Start a sound, then lock your screen or switch apps. If playback stops, check iOS audio routing, force-close other audio apps, and reopen AURA.
Why does audio sound different over Bluetooth?
Bluetooth accessories can apply their own EQ, spatial processing, noise control, and volume limits. Try disabling accessory-specific spatial or conversation features, or compare with wired headphones or the iPhone speaker.
Will my mixes and settings sync?
Current preferences and session state are stored locally on the device and are not an AURA cloud account. They may not transfer to another device. Deleting AURA can remove local settings.
Privacy and data
Does AURA record me or read Health data?
No. AURA does not need microphone recordings, contacts, photos, precise GPS location, or HealthKit data for its current features.
Does AURA use analytics?
AURA may use limited, pseudonymous product analytics to improve reliability and the experience. It is not used for cross-app advertising. See the Privacy Policy for details.
How do I remove my data?
Deleting AURA removes locally stored app data from the device, subject to iOS backups. For support correspondence or privacy requests, email support@dualrise.store.
Wellness and listening safety
AURA is a general wellness app, not medical treatment. Use a comfortable volume, never use it while driving or where reduced awareness is unsafe, and stop if you feel discomfort. Seek qualified medical advice for sleep, hearing, neurological, mental-health, or other health concerns.
For emergencies, contact local emergency services; this support inbox is not monitored as an emergency channel.